Google Base – The mystery is solved…

I have been complaining a lot about Google Base lately. Having twice submitted my entire product list from (2500+ products!) and not being able to see any of them even while searching for only my own products, I finally decided to contact the Help Desk. Now there’s good news and there’s bad news.

I finally know why I couldn’t see any of my products! When you go to the google homepage, and you select Shopping/Products; in Preferences there is a setting that filters out Adult content. When I turn it off, all my products show up.

So that’s it. The only reason my products seemed to disappear. And I’m not happy finding this out. Because: while my products were nowhere to be found, all my competitor’s products seemed to show up just fine. And we’re selling the same (adult!) products! So in effect, somehow Google thinks my site isn’t decent enough, and my competitors are. Just the fact that there was such a setting was news to me, and I’m sure many people who search on google for Adult products are not aware of it either. So basically I’m never going to get the same exposure as my competitors. Very irritating indeed!

Google’s advice is “remove inappropriate language from your items and try again”. I’ll try to censor my listings and see what happens, but I think I’m just doomed to fail at effectively making use of Google Base.


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